Privacy

Redux Privacy Statement

Introduction

At Redux Limited, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or interact with us. We adhere to the New Zealand Privacy Act 2020 and are committed to ensuring the security and protection of the personal information that we process.

Information We Collect

We collect personal information from you, including:

  • Name and contact information (email address, phone number, physical address)
  • Organisation details (if applicable)
  • Communication preferences
  • Service usage information
  • Event participation details
  • Transaction and billing information (where applicable)
  • Marketing preferences
  • Communications and interactions with us

How We Collect Information

We collect information through:

  • Direct interactions (when you contact us, register for services, or attend events)
  • Forms on our website
  • Our mobile messaging service
  • Cookies and similar technologies on our website
  • Third-party service providers (with your consent)

How We Use Your Information

We use your personal information to:

  • Provide, maintain, and improve our services
  • Process and fulfil your requests, transactions, and event registrations
  • Send transactional messages, service notifications, and alerts
  • Send marketing communications (only with explicit consent)
  • Respond to your enquiries and provide customer support
  • Analyse usage patterns to improve our services
  • Comply with legal obligations
  • Protect our rights, property, or safety, and that of our users

Messaging and Communication Preferences

SMS Communications

  • We send transactional SMS messages such as event confirmations, reminders, and alerts
  • We may also send promotional SMS messages with your explicit consent
  • All SMS messages include opt-out instructions
  • We maintain records of your communication preferences in our secure systems

Email Communications

  • We send transactional emails related to your use of our services
  • Marketing emails are only sent with your explicit consent
  • Every email contains an unsubscribe link
  • Unsubscribe requests are processed promptly

Managing Your Preferences

You can manage your communication preferences by:

  • Following the opt-out instructions in any SMS or email
  • Contacting us directly via email at support@redux.nz
  • Updating your preferences in your account (if applicable)

Data Storage and Security

We keep your information safe by:

  • Using industry-standard encryption for data transfer
  • Storing information in secure, access-controlled systems
  • Implementing appropriate technical and organisational measures
  • Regularly reviewing and updating our security practices
  • Training our staff on privacy and security procedures
  • Limiting access to personal information to authorised personnel only

Sharing Your Information

We may share your information with:

  • Our service providers and contractors who assist us in providing our services (such as SMS gateway providers, CRM systems, and payment processors)
  • Third parties when necessary to fulfil services requested by you
  • Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider:

  • The nature of the information
  • Our legal obligations
  • Operational requirements
  • Historical record purposes

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access the personal information we hold about you
  • Request correction of your personal information
  • Request deletion of your information in certain circumstances
  • Withdraw consent for future processing
  • Object to processing of your information
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at privacy@redux.nz.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and, where appropriate, notifying you by email. We recommend reviewing this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

  • Email: privacy@redux.nz
  • Phone: +64 21 031 1087
  • Mail: PO Box 91 752, Victoria Street West, Auckland 1142, New Zealand

Last updated: April 2025