Terms of Service

1.1 Service Provision

Redux shall provide technology consulting services as agreed between the parties through email, video calls, meetings, or other communication channels to facilitate efficient service delivery.

1.2 Service Standards

Redux shall provide services:

• With due skill and care expected from an IT services provider
• To meet agreed requirements and timeframes
• Subject to client compliance with their responsibilities

2.1 General Obligations

• Provide agreed services and deliverables
• Maintain sufficient skilled personnel and resources
• Bring a proactive and constructive approach
• Comply with all applicable laws

2.2 Data Security

• Restrict access to client data to authorized personnel only
• Promptly notify client of any unauthorized access
• Use reasonable efforts to prevent viruses or harmful code

4.1 Fees and Payment

Client will pay agreed fees plus GST if applicable. Payment is due by the 20th of the month following invoice date unless otherwise agreed.

4.2 Late Payment

Redux reserves the right to suspend services if payment is late. Client may dispute invoices in writing and withhold disputed amounts pending resolution.

5.1 Existing IP

All proprietary intellectual property remains with the original owner. Redux grants client a non-exclusive license to use Redux IP for business purposes.

5.2 New IP

New intellectual property created during engagement will be owned by client (subject to payment of fees). Client grants Redux a non-exclusive license to use such IP to provide services.

6.1 Confidentiality

Both parties shall treat as confidential all information disclosed in connection with the engagement, excluding publicly available information or information lawfully obtained elsewhere.

6.2 Limitation of Liability

Redux's total liability is limited to the amount paid for services giving rise to the claim. Neither party is liable for indirect or consequential damages.

7.1 Termination

Either party may terminate for material breach (14 days notice) or for convenience (14 days notice). On termination, client pays for completed services and each party returns the other's property.

7.2 Governing Law

These terms are governed by New Zealand law. Disputes will be resolved through good faith negotiation, then mediation if necessary.

7.3 Acceptance

By engaging Redux for services, the client accepts these Terms of Service.