Privacy Statement
How we collect, use, and protect your personal information with respect and care.
Overview
Redux Limited is committed to protecting your privacy and handling your personal information responsibly.
We understand the particular importance of data protection and cultural sensitivity when working with iwi, hapū, whānau, and for-purpose organisations, and we are committed to handling all information with appropriate respect and care.
This statement applies to Redux Limited (company number 8074696) and covers our compliance with the Privacy Act 2020 and other applicable New Zealand privacy laws.
Last updated: 14 June 2025
1. Information We Collect
Contact and Communication Information
- Name, email address, phone number, and postal address
- Job title, organisation, and professional contact details
- Communication preferences and correspondence records
- Meeting notes and project discussions (with your consent)
Professional and Project Information
- Business requirements and technical specifications
- Existing systems and technology environment details
- Organisational structure and decision-making processes
- Project goals, timelines, and success metrics
Technical Information
- Information about your current technology stack and infrastructure
- System performance data and usage analytics (when providing ongoing support)
- Security assessment information and vulnerability reports
- Integration requirements and data mapping specifications
Cultural and Contextual Information
When working with iwi, hapū, and Māori organisations, we may collect:
- Cultural protocols and preferences for engagement
- Whakapapa and relationship information (where relevant to project scope)
- Tikanga requirements for data handling and system design
- Community-specific needs and consultation requirements
2. How We Use Your Information
Service Delivery
- Providing technology consulting and support services
- Understanding requirements and designing solutions
- Managing projects and client relationships
- Delivering training and knowledge transfer
Business Operations
- Processing invoices and managing relationships
- Maintaining records for professional accountability
- Improving services based on feedback
- Planning resource allocation and assignments
Legal and Compliance
- Meeting obligations under relevant legislation
- Responding to legal requests or requirements
- Protecting legitimate business interests
- Ensuring compliance with professional standards
Communication
- Providing project updates and support
- Sharing relevant industry insights
- Sending important service announcements
- Facilitating trusted partner introductions
3. Information Sharing
Our Commitment
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Disclosure Circumstances
Service Delivery Partners
- Trusted subcontractors or specialists (under confidentiality agreements)
- Technology vendors providing essential tools or services
- Professional advisors bound by professional confidentiality
Legal Requirements
- When required by law, court order, or regulatory authority
- To protect Redux's legitimate interests or defend against legal claims
- In emergency situations to protect safety or prevent serious harm
4. Data Security & Protection
Technical Safeguards
- Encrypted data transmission and storage
- Regular security assessments and updates
- Access controls for authorised personnel only
- Secure backup and data recovery processes
Organisational Measures
- Staff training on privacy obligations
- Clear policies governing data access and use
- Regular review of privacy practices
- Incident response procedures for breaches
5. Data Retention
Active Projects
Information retained for project duration plus reasonable support period
Completed Projects
Essential documentation retained for up to 7 years for accountability
Financial Records
Invoicing and payment information retained for 7 years (tax obligations)
Communication Records
Correspondence generally retained for 3 years unless legally required longer
6. Your Rights
Under New Zealand privacy law, you have the following rights regarding your personal information:
Access and Correction
- Request access to personal information we hold
- Request correction of inaccurate information
- Receive information about how your data is used
Deletion and Objection
- Request deletion of your personal information
- Object to certain uses of your information
- Withdraw consent for processing (where applicable)
How to Exercise Your Rights
Email: privacy@redux.nz
Phone: 021 031 1087
Post: Privacy Officer, Redux Limited, PO Box 91 752, Victoria Street West, Auckland 1142
We will respond within 20 working days and may verify your identity before providing access.
7. Special Considerations
Working with Iwi and Māori Organisations
We recognise that Māori data sovereignty principles may apply and commit to:
- Discussing and agreeing on appropriate data governance frameworks
- Respecting collective interests and decision-making processes
- Understanding that whakapapa and cultural information may require special handling
- Engaging with your preferred cultural advisors when appropriate
For-Purpose and Charitable Organisations
We understand unique privacy considerations and commit to:
- Extra care handling information about beneficiaries or service users
- Compliance with sector-specific privacy requirements
- Supporting your privacy obligations through appropriate system design
- Confidentiality regarding sensitive organisational information
Contact Us
Privacy Officer
Brooke Fitness, Managing Director
Email: privacy@redux.nz
Phone: 021 031 1087
General Enquiries
Email: support@redux.nz
Website: redux.nz
Privacy Commissioner
For complaints:
Website: privacy.org.nz
Phone: 0800 803 909
Questions about this privacy statement? Contact us
This privacy statement reflects our commitment to protecting your information while enabling us to deliver effective technology solutions.