Technical Support
Need technical help?
We're here to assist
Submit a support request and our technical team will respond within 1 business day for most issues during NZ business hours (9am-5pm NZST/NZDT). After-hours support is available for urgent matters.
Response times apply during NZ business hours (9am-5pm NZST/NZDT).
We also provide best effort support after hours.
For urgent matters requiring immediate attention, please call +64 21 031 1087.
Support Options
Business Hours Response
9am to 5pm New Zealand time, Monday to Friday
+64 21 031 1087
Phone
support@redux.nz
Direct email support
Response Times
Urgent: within 2 business hours
High: within 4 business hours
Medium: within 1 business day
Low: within 2 business days
Operating Hours
Standard Support: 9am-5pm NZST/NZDT
Outside those hours, leave a voicemail or email and it is picked up on the next working day.
Have a Workspace?
Access your dedicated workspace dashboard for priority support with full project context.
Access Workspace Dashboard