Salesforce Cloud Expertise
Deep capabilities across the Salesforce ecosystem, from Nonprofit Cloud to Experience Cloud
Nonprofit Cloud
Specialised expertise in Salesforce Nonprofit Cloud for iwi, charities, and for-purpose organisations. Programme management, case management, fundraising, grant tracking, and member relationship management.
- Programme & grant management
- Case management & service delivery
- Fundraising & donor tracking
Marketing Cloud
Advanced marketing automation including Account Engagement (Pardot). Journey builder, email marketing, lead nurturing, multi-channel campaign orchestration, and custom code within the Marketing Cloud ecosystem for advanced use cases and complex data flows.
- Account Engagement (Pardot)
- Journey Builder automation
- Custom code for advanced data flows
Sales Cloud
Complete sales process automation and CRM implementation. Opportunity management, forecasting, pipeline analytics, and sales team productivity tools.
- Pipeline & opportunity management
- Sales forecasting & analytics
- Territory & quota management
Service Cloud
Customer service excellence with case management, knowledge base, omni-channel routing, and service analytics for exceptional support experiences.
- Case & knowledge management
- Omni-channel support
- Service analytics & insights
Experience Cloud
Custom portals and communities for customers, partners, and employees. Self-service capabilities, collaboration spaces, and branded digital experiences.
- Customer & partner portals
- Self-service communities
- Branded digital experiences
Advanced Technical Capabilities
Deep technical expertise that goes beyond standard Salesforce implementation
Advanced API Integration
Custom integrations connecting Salesforce with external systems using REST/SOAP APIs. Real-time data synchronisation and complex integration patterns.
Complex Data Flows
Sophisticated data architecture and ETL processes. Data migration, cleansing, and import services. Real-time data synchronisation, transformation logic, and multi-system data orchestration.
Advanced Forms & Automation
Dynamic form logic, multi-step processes, custom validation rules, and workflow automation. Screen flows, record-triggered flows, and Flow orchestration.
AI & Agent Force
Salesforce AI implementation, Agent Force deployment, Einstein AI features, predictive analytics, and intelligent automation for enhanced productivity.
Custom Development
Apex programming, Lightning Web Components (LWC), Visualforce development for complex business requirements beyond standard Salesforce configuration.
Salesforce Audits & Security
Thorough audits of existing Salesforce implementations. Security assessments, compliance reviews, optimisation recommendations, and best practice guidance.
Trusted Salesforce partner
delivering certified expertise
As a Salesforce partner, Redux brings certified expertise, best practice implementation, and access to Salesforce resources and support.
Our partnership status ensures we stay current with the latest Salesforce innovations, from Agent Force AI to new cloud capabilities, delivering cutting-edge solutions for our clients.
Certified Expertise
Salesforce certified professionals
Latest Innovations
Access to newest features & updates
Best Practice Implementation
Proven methodologies & frameworks
Why Redux for Salesforce
Technical depth meets strategic thinking for complete Salesforce success
Full-Stack Technology Consultants
As full-stack technology consultants, we understand Salesforce within your broader technology ecosystem. This means seamless integrations, strategic architecture, and solutions that work with your entire technology stack.
New Zealand Market Understanding
Deep understanding of the New Zealand market, especially the nonprofit and for-purpose sector. We understand local compliance requirements, community expectations, and the unique challenges facing NZ organisations.
Complex Integrations Welcome
We excel at complex integration challenges. Advanced API work, sophisticated data flows, multi-system orchestration — if it's technically challenging, we're interested. Our team thrives on solving integration puzzles others find too difficult.
Security & Audit Expertise
In-depth security audits and optimisation reviews of existing Salesforce implementations. We identify vulnerabilities, recommend improvements, and ensure your Salesforce instance follows best practices for security and performance.